Refund Policy

At Moonluxe, every product is handmade with care. If you experience an issue, please email: hello@moonluxe.com.au within 7 days of receiving your order.

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Change-of-Mind

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Moonluxe does not offer refunds or returns for change of mind.

This includes:

• choosing the wrong scent

• scent preference

• ordering by mistake

• colour variations due to handmade nature

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This is compliant with Australian Consumer Law.

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Damaged or Faulty Items

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If your candle or product arrives damaged or defective, we will replace or refund your item.

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Please provide:

• order number

• clear photos of the product + packaging

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Lost Parcels

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Delays caused by Australia Post are outside our control but we will assist with investigations.

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Allergies + Sensitivities

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Ingredients are listed on our website and packaging.

We cannot refund for allergic reactions or sensitivities, as each person’s body is different.